The 6ixMart Solution

Description

6ixMart, a chain grocery store company in the Toronto area, is opening a new grocery store in Birchwood Heights. Birchwood Heights is a diverse, low-income neighbourhood that doesn't have any other grocery stores to meet their needs currently. Four staff from 6ixMart corporate, representing project management, finance, marketing and the CEO have agreed to meet with a Social Worker at the local community centre. The purpose is for the 6ixMart staff to understand how to implement this project in a successful manner given the unique dynamics of the community. Conflict ensues from the groups' differing opinions about having security guards in the new store, with the 6ixMart staff acting on biases and stereotypes. Various conflict styles, such as collaborative and competing are demonstrated (Toronto Metropolitan University, 2024). 6ixMart and Birchwood Heights Community Centre staff must move beyond assumptions and negative emotions to transform this conflict into a sustainable long-term relationship (Sprangler, 2003).