Approved Too Soon: A TMU Promotional Swag Procure

Description

This scenario explores a conflict within a TMU interdisciplinary team tasked with producing promotional swag for the university’s Orientation Welcome Kits. The issue arises when Paolo, aiming to meet a tight deadline, prematurely approves a sponsor’s logo with the vendor before obtaining required confirmations from the Sponsor Relations Lead, the Brand Compliance Officer, and the Logistics Lead. This oversight creates tension around branding accuracy, sponsor expectations, and workflow disruptions. The team works together to pause production, clarify responsibilities, and realign their process—transforming the conflict into an opportunity to strengthen communication and improve their approval workflow.