Drop-in Dilemma

Description

Ana, arrives for work at the drop-in centre and discovers that all her co-workers have called in sick. She is the only staff member present. The centre is very busy. As Ana prepares to lead Circle Time, sign in new arrivals, and supervise two children whose mother has left for an appointment, an argument erupts in the corner of the room. Two mothers are having a disagreement about on child hitting another. Later, in a quieter moment, Ana approaches Jane, one of the mothers involved in the conflict. Jane, the mother, says furiously "Why didn't you come over and intervene? It is unacceptable that someone yells at my child the ways she did What are you going to do about it?" As Ana attempts to deal with the situation, Melissa, the drop-in centre supervisor shows up.