Wellness App Conflict - G1, 2025MH

Description

A cross-functional team at an organization is working on an innovative community wellness platform that is designed to support underserved communities. During the final phase of the project, tensions arise on how to allocate the organization’s limited resources to implement features in time before the launch date in a month. The team found a solution that satisfied both technical requirements and user experience needs once they understood that both aspects were crucial to the app’s success. Through collaborative problem-solving, the team aligned their efforts with the project’s overarching purpose. Ultimately, the open dialogue and mutual understanding transformed the team’s working culture. They moved from confrontation to collaboration, rebuilding trust and agreeing on a clear path toward their common objective.