Group 3: AI and Public Sector Work

Description

The AI Debate: Transforming Work in the Public Sector The conflict centers on different views about the role of artificial intelligence (AI) in public sector and human service jobs. Some members see AI as a helpful tool that can reduce administrative work and allow professionals, such as social workers, to spend more time building relationships with clients. Others worry that AI could replace workers, reduce job opportunities, and weaken the human care and compassion that are essential in fields like health and safety or social services. The discussion escalates when ethical concerns about AI are raised. Through dialogue, the group begins to better understand each other’s perspectives and the concerns behind them. This reflects Lederach’s conflict transformation approach, which views conflict as an opportunity for learning and constructive change. By listening and reflecting together, we move toward greater understanding and begin to explore how AI might support human work rather than replace it.